Cancellation and Refund Policy

At TrueTee (SHREE NATH TEXTILE), we strive to provide the best shopping experience. However, we understand that situations may arise where you need to cancel an order or request a refund. Please review our cancellation and refund policy below:

Order Cancellation

  1. Before Dispatch:
    • You may cancel your order any time before it is dispatched for shipping. To cancel your order, please contact us at [houseofdarkteam@gmail.com] or [+91-7795034372] with your order details.
    • If your order has not been dispatched, we will process the cancellation and issue a full refund.
  2. After Dispatch:
    • Once an order has been dispatched, it cannot be canceled. However, you can initiate a return once you receive the product (refer to our Returns Policy for further details).

Refund Policy

  1. Eligibility for Free Refund:
    • Refunds are applicable in the following cases:
      • You cancel the order before it has been dispatched.
      • You receive a damaged or defective product.
      • The product delivered does not match your order (e.g., wrong size or color).
  2. Non-Refundable Items:
    • Items that have been used or are not in their original condition will not be eligible for a refund.
    • Items on sale or under clearance may not be eligible for refunds unless they are defective.
  3. Refund Process:
    • Once your cancellation request is approved or a returned product is received and inspected, we will notify you about the approval or rejection of your refund.
    • If approved, the refund will be processed to your original method of payment within 7-10 business days.
  4. Shipping Charges:
    • Since we offer free shipping, no shipping charges are deducted from your refund.

How to Initiate a Refund

  1. Contact us at [houseofdarkteam@gmail.com] or [insert contact number] with your order number and reason for the refund request.
  2. Our customer support team will guide you through the process and keep you updated on the status of your refund.

Contact Us

For any further queries or assistance regarding cancellations and refunds, feel free to reach out to our support team:

Email: houseofdarkteam@gmail.com
Phone: +91-7795034372
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM